Personal Service Policies
Massage Therapy and One-on-one Yoga
Please read all policies carefully.
1. Cancellation Policy
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Under 24 Hours’ Notice: Cancellations made between 5 and 24 hours before your session will incur a standard fee of 50% of the appointment cost.
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Under 5 Hours or No-Show: Cancellations under 5 hours, or missing an appointment entirely, will incur a 100% fee.
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Short Notice Filled Cancellations: If a late cancellation occurs, and I am able to successfully fill your spot from my cancellation list, your fee will be reduced to a flat $20 short-notice rate.
Avoid cancellation fees by sending a friend, or family member in your place.
2. Illness Policy
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For the health and safety of everyone, please do not attend your appointment if you are experiencing cold and flu symptoms, or new, sudden, unexplained cold-like symptoms (cough, sore throat, runny nose, fever).
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Please cancel with as much notice as possible.
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If you must cancel within the 24-hour window due to sudden illness, a flat $20 fee will apply. This policy helps ensure the safety and well-being of all clients and myself.
3. Healthy + Safe Practice
I want your sessions to be as safe, healing, and effective as possible!
If you are experiencing any changes to your health, I require notification at least 24 hours before your next appointment. Enforcement of this policy will be subject to the cancellation policy, determined by the time of notification.
The following is a non-exhaustive list of potential health changes.
Reasons your appointment will be cancelled:
- Contagious conditions (flu, colds, skin infections)
- Acute inflammation, high fever
- Recent injuries, fractures, open wounds
- Sprains + strains within 72 hours
- Fractures within 6-8 weeks
- Hematomas within 72 hours
- Concussions within 72 hours (then would require medical clearance)
- Tattoos within 2-4 weeks
- Intoxication
- New or worsening neurological symptoms like increased tingling or numbness
- Blood clots / Deep Vein Thrombosis (DVT)
- I am not 100% sure that massage will be safe at this time
The specific area will be avoided:
- Local skin issues (burns, (non-contagious) rashes, bruises, warts
- Varicose veins, localized lumps
- Acute joint sprains, localized swelling
- Minor superficial skin procedures (Mole removals, skin tag removals, punch biopsies) within 1–2 weeks.
Doctor's written clearance before appointment required:
- Cancer or oncology treatment
- Chronic conditions (unmanaged high blood pressure, heart disease, kidney failure, severe diabetes)
- Bleeding disorders or use of heavy blood thinners
- High-risk pregnancies
- Recent Surgery
- Major abdominal surgery within 4-6 weeks
- Orthopaedic surgery 6-8 weeks
- Cardiothoracic surgery 8-12 weeks
4. Priority Waitlist Structure
To help provide care to my community, I have adjusted my intake process. While regular spots are limited at the moment, I sometimes have monthly openings due to schedule changes and cancellations. Priority is given to new clients who have been recommended by my existing clientele (note this on your intake!):
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Intake Screening: Fill it out here.
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Safety First: This form must be completed in advance, as it allows me to screen for any health contraindications before you arrive at the studio.
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Short-Notice Openings: Once your intake form is complete and approved, you are officially on my active cancellation list. When a session becomes available that I cannot fill with my regular clientele, I will reach out to offer you the spot!